Six years ago, Steve Cranston started Pircsa Pty Ltd because he’d seen too much of the restoration industry treat clients as line items instead of people — and because, after 35+ years on both sides of the restoration and insurance industry in the UK and Australia, he knew it didn’t have to be that way.
Care, Consistency and Trust Come First
None of that works without looking after the people living through it. A claim isn’t just a number of units or a square-metre figure; it’s someone’s home, someone’s business, often at the worst moment in their year. Every job we take on — from water damage to mould remediation and fire and smoke damage — gets the same standard of care whether it’s a single bedroom or a 120-unit complex, because consistency is what trust is actually built on. Say the same thing every time, charge the same way every time, show up the same way every time — that’s the only way clients, body corporates and insurers alike learn they can rely on us.
A Pricing Problem That Was Never Complicated
It was equipment hired out as if every job needed a brand-new unit — flat fans billed at $55 a day that cost around $245 to buy outright, air filtration units billed at $150 a day that cost $1,100 to $1,700 to purchase — with the hire charges running long after the unit had paid for itself several times over. Steve watched it happen in the UK decades ago, and he watched it keep happening here in Queensland. So Pircsa was built on one simple idea: charge for what the job actually needs, and show your work.
Today that means every structural drying plan we write is calculated, not guessed — using the methodology set out in the AS-IICRC S500:2025 (Standards Australia) Appendix B to work out the approximate minimum initial dehumidification capacity a space actually requires. That figure isn’t a flat rule of thumb; it factors in the room’s volume, the density and complexity of the build, the construction materials and finishes, the class of water involved, whether the HVAC system is helping or hindering the dry-out, and the prevailing weather conditions — before a single litre-per-day capacity is specified. It’s the same evidence-based logic that puts a defensible number on a moisture measurement and a quote instead of a round one: not “a dehumidifier for every 15 square metres” because that’s standard practice, but the number the room, the construction and the water class actually call for — no more, no less.
Six Years, 2,500 Claims, One Standard
Six years later, that’s still the whole business. 2,500 claims handled, 7 new faces added to our Brisbane-based team, and 2 major insurers who’ve come on board because fair, evidence-based pricing isn’t a marketing line for us — it’s the reason this company exists. And those 2,500 claims haven’t been simple like-for-like jobs — they’ve ranged from single homes to multi-unit complexes of anywhere from 2 to 120 units, high net worth residences, and trading hotels across Queensland that couldn’t afford to close their doors. We’re often engaged to help resolve claims that have already escalated to Internal Dispute Resolution and the Australian Financial Complaints Authority (AFCA), brought in to get to the bottom of the dispute and sort it out properly. Every one of those jobs has needed the same discipline: assess properly, scope honestly, and never charge more than the claimed damage dictates. Every figure on every quote has to earn its place with evidence behind it — that’s not about to change.
To everyone who’s trusted us with their home, their business, or their claim across Brisbane and Queensland over the past six years — thank you. We built this for you.
Want to Know More?
If you’ve worked with us, we’d love to hear what that experience meant to you — leave a testimonial or get in touch. If you haven’t used us yet and you’re interested in a restoration service that consistently delivers and saves you money, reach out — we’re happy to provide more information about our service offering.